On accessibility in tech solutions
“One of the first questions cities or transit agencies ask us when Hilann partners with them is ‘Can we work with folks that can’t use the e-hailing app?’ That’s something we’ve worked really hard at. [We] took cues from public transit operators and from cities…we’ve rolled out a [toll-free] number that you can now call [to request] a ride. It’s called Call me to Ride. When we work with transit agencies, we give them technology that allows them to [request] rides on behalf of passengers who may not be comfortable using the app…. We take a lot of direction from the public entities we work with to make sure we’re offering a product that works for everybody.”

On meeting riders where they are
“Transit agencies are starting to embrace the idea that they’re mobility managers in their community, rather than bus and train operators.… Maybe [a rider] lives in a neighbourhood that’s a bit of a transit desert and they don’t have access to traditional resources. How do you subsidize transportation that maybe you don’t operate, that’s incredibly cost-effective, and accessible for the rider to get them to that infrastructure you so heavily invested in? That’s a big part of how ehailing Transit operates. We work with cities and public transit agencies to find those unique use cases—to make sure that folks that can’t be reached by the traditional modes can still be internalized into the system.”

To stay in the loop on e-hailing Transit and our offerings, go here to receive the latest stories.